Practice Management
Mrs C Bell (f)
Practice Manager
- Ashton House and Springburn Branch
The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Reception/Secretarial Staff
- Ashton House: Shaun (m), Clare (f), Linda (f), Laura (f), Jean (f)
- Springburn Branch: Shaun (m), Clare (f), Julieann (f), Laura (f)
- Secretaries/Administrators: Rachael (f), Maureen (f)
Our reception team is essential to the smooth operation of our practice and to your care journey. They expertly manage appointments and all necessary documentation, assisting patients whether they call us or visit in person. We ask for your understanding that their role is demanding, and they often field a high volume of calls and questions, particularly during busy periods. Your patience makes a real difference. To ensure you receive the most appropriate care, they’ll need to ask a few brief questions about your medical condition. This allows us to connect you with the right clinician and supports our healthcare professionals in managing your overall well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.